This Refund & Cancellation Policy explains the circumstances in which FairApex, owned and operated by Smart Information Technologies (Pvt) Limited, Islamabad, Pakistan (“FairApex”, “we”, “us” or “our”), provides refunds, service credits or other remedies for services purchased through FairApex.com.

This policy forms part of our Terms & Conditions.

Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.

1. Our Money-Back Guarantee

1.1

For eligible hosting services purchased directly from FairApex without first using a FairApex free trial or migration trial, FairApex provides a 30-day money-back guarantee.

1.2

The 30-day period begins from the date the eligible hosting service is initially activated or otherwise made available to you.

1.3

To request a refund under the 30-day money-back guarantee, you must submit your cancellation and refund request before the end of the applicable 30-day period.

1.4

The 30-day money-back guarantee applies only to the eligible hosting service and does not automatically apply to domains, SSL certificates, VPS services, add-ons or other excluded products described below.

1.5

The guarantee is intended to provide a straightforward way for a customer who purchases an eligible hosting service directly to test the service and request cancellation within the first 30 days.

2. Free Migration and Trial Offer

2.1

FairApex may from time to time offer a free website migration, email migration, staging trial, hosting trial or other promotional trial under an offer such as “Migrate • Trial • Pay” or “Pay Only If Satisfied.”

2.2

Where a service is provided to you under a free trial arrangement and you have not paid FairApex for that trial service, no refund is payable because no payment has been made for the trial.

2.3

A customer who receives a free migration or trial and subsequently chooses to activate or pay for the migrated/trial service does not receive a new 30-day money-back period under this policy solely because the service has subsequently become paid.

2.4

The free trial is intended to allow you to evaluate the service before committing to payment.

2.5

Specific trial conditions, including eligibility, duration, included services and any requirements for conversion to a paid service, may be stated separately on the relevant promotional or trial page.

2.6

FairApex may refuse, restrict or terminate a trial where we reasonably believe that the offer is being abused, duplicated, used fraudulently, or used contrary to its stated conditions.

3. Conditions of the 30-Day Guarantee

To qualify for the 30-day money-back guarantee:

3.1

The hosting service must have been purchased directly from FairApex.

3.2

The service must be an eligible hosting product to which the 30-day guarantee applies.

3.3

The refund request must be submitted within 30 calendar days of the initial activation of the eligible hosting service.

3.4

The account and service must not have been involved in fraud, abuse, spam, phishing, malware, malicious activity or another material breach of our Terms & Conditions or Acceptable Use Policy.

3.5

The guarantee may be limited to one refund per customer, account, person or organisation where necessary to prevent abuse of the guarantee.

3.6

The guarantee does not apply to services or charges specifically excluded under Section 4.

4. Services and Charges Not Covered by the Money-Back Guarantee

The following services and charges are not covered by the 30-day money-back guarantee, unless FairApex expressly states otherwise or applicable law requires otherwise:

4.1 Domains

• Domain name registration;

• Domain name renewal;

• Domain transfer or registry-related charges;

• Domain redemption or recovery charges; and

• Other domain-related fees already incurred by FairApex or an applicable registrar or registry.

4.2 SSL Certificates

• Private SSL certificates; and

• Other separately purchased SSL certificates or certificate-related products.

Free SSL included with an eligible hosting package has no separate refundable monetary value.

4.3 Virtual Nameservers and Add-ons

• Virtual/private nameserver services;

• Separately purchased add-ons;

• Additional services;

• Premium features; and

• Other ancillary products or services that are not part of the eligible hosting service itself.

4.4 VPS and Associated Products

• Virtual Private Servers (VPS);

• VPS-related products;

• Dedicated or reserved resources;

• Other infrastructure products expressly excluded from the applicable money-back guarantee.

4.5 Third-Party Services

Any third-party product, licence, service or charge that cannot be refunded to FairApex by the relevant provider may be excluded from a refund.

4.6 Custom or Completed Services

Services that have already been substantially performed, delivered or completed may be non-refundable.

4.7 Promotional Products

Special promotional offers may contain separate refund conditions. Where specific promotional terms state that a product is non-refundable or provide different refund conditions, those terms will apply to that promotion to the extent permitted by applicable law.

5. Domain Names

5.1

Domain registration and renewal services are subject to the policies and requirements of the applicable domain registry and registrar.

5.2

Once a domain registration or renewal has been successfully submitted or processed, the applicable registry or registrar charge may already have been incurred and is therefore generally non-refundable.

5.3

If a requested domain cannot be registered because it is unavailable or the applicable registry or registrar rejects the registration, FairApex may refund any amount that is reasonably recoverable, subject to applicable third-party charges.

5.4

A refund of an eligible hosting service does not automatically cancel, transfer or refund a separately registered domain.

5.5

Where a domain is provided free as part of a promotion, the free domain has no separate cash value and does not create a cash refund entitlement if the associated hosting service is cancelled.

6. Free Domain Transfer and Promotional Benefits

6.1

Where FairApex provides a free domain transfer, free domain registration, free domain renewal period, free business email, free SSL or another promotional benefit, that benefit is provided subject to the conditions of the applicable offer.

6.2

Free promotional benefits have no separate cash value unless expressly stated otherwise.

6.3

Cancellation or refund of an eligible paid hosting service does not automatically create a cash refund for free promotional benefits.

6.4

Where a promotional benefit has already resulted in an actual third-party charge or cost to FairApex that is not recoverable, that cost may be excluded from any applicable refund to the extent permitted by law.

7. Renewals

7.1

Customers are responsible for cancelling recurring services before the next renewal or billing date if they no longer wish to continue using the service.

7.2

The 30-day money-back guarantee applies to an eligible initial direct hosting purchase and does not automatically restart upon renewal.

7.3

A renewal payment is not automatically refundable merely because the customer subsequently decides to cancel the service.

7.4

Where FairApex expressly agrees to refund a renewal payment, the refund may be assessed based on the circumstances, whether the renewed service has been used and any non-refundable third-party charges.

7.5

Domain renewals remain subject to the domain-specific provisions of our Terms & Conditions and the applicable registry or registrar policies.

8. Cancellation Procedure

8.1

To cancel an eligible hosting service and request a refund under the 30-day money-back guarantee, you must submit a cancellation request through your FairApex customer account, support ticket system or another official cancellation method made available on FairApex.com.

8.2

We may require reasonable verification that the request has been submitted by the authorised account holder.

8.3

Where reasonably necessary, we may ask you to confirm the cancellation before deleting your hosting data or permanently terminating the service.

8.4

To meet the 30-day deadline, the cancellation/refund request must be submitted before the applicable 30-day period expires.

8.5

Once cancellation has been confirmed and the refund approved, the relevant hosting service may be suspended or terminated and associated data may become unavailable.

9. Data Following Cancellation

9.1

Before requesting cancellation, you are responsible for downloading or transferring any website files, databases, email or other information that you wish to retain.

9.2

Once a service has been cancelled or terminated, FairApex may delete the associated data in accordance with our Terms & Conditions, operational procedures and applicable retention requirements.

9.3

A refund request does not create an obligation for FairApex to retain your data after cancellation.

10. Refunds Due to Service Problems

10.1

If you believe that an eligible paid service has a significant service problem, you should contact FairApex support as soon as reasonably possible.

10.2

We will, where reasonably practicable, investigate the issue and attempt to resolve it.

10.3

Depending on the circumstances, FairApex may provide:

• technical remediation;

• restoration of service;

• a service credit;

• a partial refund;

• a pro-rata refund; or

• another appropriate remedy.

10.4

Any such remedy will be considered according to the circumstances and does not create an automatic entitlement to a refund outside the terms of this policy.

11. Abuse, Fraud and Policy Violations

11.1

A customer who uses FairApex services for spam, phishing, malware, fraud, unauthorised access, attacks, unlawful activity or other prohibited activity may lose eligibility for discretionary refunds.

11.2

Refunds will not be used to legitimise or reward violations of our Terms & Conditions or Acceptable Use Policy.

11.3

This does not limit any rights that cannot lawfully be excluded or restricted.

12. Chargebacks and Payment Disputes

12.1

If you believe that a payment has been incorrectly charged, please contact FairApex before initiating a chargeback where reasonably possible.

12.2

We may provide relevant invoices, transaction records, service records and account information to payment processors, banks or other authorised parties when responding to a payment dispute.

12.3

A payment reversal or chargeback may result in suspension of the affected service while the outstanding amount is investigated or resolved.

13. Refund Processing

13.1

Approved refunds will normally be returned through the original payment method where reasonably possible.

13.2

The time required for a refund to appear in your account may depend on your bank, card issuer, payment processor or other financial institution.

13.3

FairApex is not responsible for delays caused solely by a payment provider after the refund has been initiated by us.

13.4

Where the original payment method cannot receive a refund, FairApex may use another reasonable refund method after appropriate verification.

14. Service Credits

14.1

Where appropriate, FairApex may provide a service credit instead of a cash refund.

14.2

A service credit may be applied to eligible future FairApex services and may not be exchanged for cash unless FairApex expressly agrees otherwise.

14.3

Any conditions or expiry period applicable to a service credit will be communicated when the credit is issued.

15. No Double Recovery

You may not receive both a full refund and an equivalent service credit or other compensation for the same issue.

Where multiple remedies are available, FairApex may determine the appropriate remedy based on the circumstances and applicable law.

16. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The latest version will be published on FairApex.com together with its “Last Updated” date.

Unless applicable law requires otherwise, changes will apply to purchases made after the revised policy becomes effective.

17. Relationship With Other Policies

This policy should be read together with:

• our Terms & Conditions;

• our Acceptable Use Policy;

• our Privacy Policy;

• our Website Terms of Use; and

• any specific terms displayed for a particular product, promotion or trial.

Where a specific product or promotional offer expressly provides different refund conditions, those specific conditions will apply to that product or offer to the extent permitted by applicable law.

18. Contact

FairApex
Owned and operated by:

Smart Information Technologies (Pvt) Limited
Islamabad, Pakistan

Website: FairApex.com

For cancellation or refund requests, please use the official support or cancellation channels provided on FairApex.com.

This policy does not limit any statutory or other legal rights that cannot lawfully be excluded or restricted.