Last Updated: 25 September 2026

FairApex Privacy Policy

This Privacy Policy explains how Smart Information Technologies (Pvt) Limited, operating the FairApex brand and website FairApex.com (“FairApex”, “we”, “us” or “our”), collects, uses, stores and protects personal information when you visit our website, create an account, purchase or use our services, contact us, or otherwise interact with us.

Please read this Privacy Policy carefully so that you understand how we handle your information.

By using FairApex.com or our services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

FairApex.com is owned and operated by:

Smart Information Technologies (Pvt) Limited
Emirates Tower, 2nd Floor, F-7 Markaz, Islamabad, Pakistan

In this Privacy Policy, “FairApex”, “we”, “us” and “our” refer to Smart Information Technologies (Pvt) Limited in connection with the FairApex website and services.

Depending on the circumstances, FairApex may process personal information as a data controller or as a data processor/service provider acting on behalf of a customer.

Where you use our services to process information belonging to your own customers, website visitors, employees or other individuals, you may remain responsible for determining the purposes and lawful basis for that processing.

2. Information We Collect

We may collect and process different types of information depending on how you interact with FairApex.

2.1 Information You Provide Directly

This may include information you provide when you:

create a FairApex account;
purchase or renew a service;
register or transfer a domain name;
submit a support request;
contact us by email, telephone, chat or other communication channels;
request information about our services;
participate in promotions or other activities;
submit a complaint or report a problem; or
otherwise communicate with us.

Depending on the service, information may include:

name;
business or organisation name;
email address;
postal or billing address;
telephone number;
account information;
domain registration information;
service and subscription information;
billing and transaction information;
support communications; and
other information you voluntarily provide.

3. Payment Information

When you purchase services from FairApex, payment information may be processed by FairApex and/or third-party payment processors.

Where payment processing is handled by a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and terms.

We generally do not need to store your complete payment-card details ourselves where payment processing is handled directly by an authorised payment provider.

We may retain transaction records, payment status, invoice information and other information necessary for accounting, customer service, fraud prevention and legal or business purposes.

4. Domain Registration Information

When you register, transfer or manage a domain through FairApex, we may need to collect and submit certain information to the relevant domain registrar, registry, reseller platform or other service provider.

Depending on the domain extension and applicable registry requirements, this may include information such as:

registrant name;
organisation;
address;
email address;
telephone number;
administrative contact information;
technical contact information; and
other information required for domain registration or management.

Domain registration and management may therefore involve the processing or disclosure of information to third-party registrars, registries and service providers.

The information required and the manner in which it is processed may vary depending on the domain extension.

5. Information We Collect Automatically

When you visit FairApex.com or use our online services, certain technical information may automatically be collected.

This may include:

IP address;
browser type and version;
operating system;
device information;
referring and exit pages;
URLs;
pages visited;
approximate usage information;
date and time of access;
interaction with our website; and
technical information contained in server or security logs.

We may use this information for purposes including:

operating our website;
maintaining security;
preventing abuse and fraud;
diagnosing technical problems;
improving our services;
analysing website usage;
monitoring system performance; and
maintaining service reliability.

6. Information From Communications

If you contact us by email, support ticket, chat, telephone or another communication method, we may retain records of that communication.

This helps us:

respond to your request;
maintain customer-service records;
investigate disputes;
troubleshoot technical problems;
improve support quality; and
protect our customers and business.

Where calls are recorded, we will use the recordings for legitimate business purposes such as customer support, security, quality assurance or training, subject to applicable requirements.

7. How We Use Personal Information

We may use personal information for purposes including:

creating and managing customer accounts;
processing orders;
providing purchased services;
registering and managing domain names;
processing payments;
generating invoices and maintaining financial records;
providing customer support;
responding to enquiries;
communicating service-related information;
sending renewal and expiry reminders;
maintaining and improving our website;
maintaining security;
preventing fraud, abuse and unauthorised activity;
monitoring service performance;
troubleshooting technical issues;
enforcing our Terms & Conditions and other policies;
complying with applicable legal obligations;
resolving disputes;
conducting internal administration;
carrying out business and statistical analysis;
sending information about products, services or promotions where permitted; and
protecting the rights, property, security and legitimate interests of FairApex, our customers and third parties.

We will not use personal information for purposes materially incompatible with the purposes for which it was collected unless permitted or required by applicable law.

8. Marketing Communications

We may send service-related communications that are necessary for managing your account or services.

These may include:

invoices;
payment notices;
domain renewal notices;
service expiry notices;
security alerts;
maintenance notifications;
changes to services; and
other important account-related communications.

These communications are generally necessary for providing and administering your services and may continue even if you opt out of promotional communications.

Where we send promotional or marketing communications, we will provide an appropriate way to opt out where required or appropriate.

You may unsubscribe from promotional emails using the unsubscribe mechanism included in the relevant communication or by contacting us.

9. How We Share Information

We do not sell your personal information to third parties as a business practice.

However, we may disclose or provide access to personal information where reasonably necessary to operate FairApex and provide our services.

This may include sharing information with:

hosting and infrastructure providers;
domain registrars and domain registries;
payment processors;
email and communications providers;
customer-support platforms;
software and technology providers;
security and fraud-prevention providers;
analytics providers;
professional advisers;
auditors;
legal or regulatory authorities where required;
service providers acting on our behalf; and
other third parties where you have authorised the disclosure or it is otherwise permitted or required by law.

We require service providers that process personal information on our behalf to handle that information appropriately and, where applicable, only for authorised purposes.

10. FairApex as a Data Processor

In some circumstances, FairApex may process personal information on behalf of a customer.

For example, a customer may use our hosting services to operate a website that collects information from its own visitors.

In such circumstances, the customer may determine why and how that information is processed, while FairApex provides the underlying hosting or technical service.

Where we act as a data processor or service provider:

we will generally process information according to the customer’s instructions and the applicable service agreement;
we will not intentionally use customer-controlled data for unrelated purposes except where permitted or required by law;
we may process information where necessary to provide, secure, maintain or troubleshoot the relevant service; and
we may use authorised service providers to help provide the service.

Customers are responsible for ensuring that their own collection and use of personal information complies with applicable laws and their own privacy obligations.

11. Information About Third Parties

If you provide us with personal information belonging to another individual—for example, information required to register a domain or provide a service—you are responsible for ensuring that you have the appropriate authority or lawful basis to provide that information to us.

You should not provide personal information that you are not authorised to disclose.

12. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Depending on the circumstances, these measures may include:

access controls;
authentication mechanisms;
monitoring and logging;
security procedures;
infrastructure protections;
account-security measures;
restricted access to personal information; and
appropriate security practices used by our service providers.

However, no internet-based service, storage system or method of electronic transmission can be guaranteed to be completely secure.

You are also responsible for maintaining the security of your FairApex account credentials and for taking reasonable precautions when using our services.

13. Data Storage and International Transfers

FairApex may use service providers and infrastructure located in Pakistan or other countries.

Depending on the service you purchase, your information may therefore be stored, processed or transferred outside Pakistan.

For example, domain registration, payment processing, hosting infrastructure, software platforms, security services or other third-party services may involve providers operating in different jurisdictions.

Where information is transferred to another jurisdiction, we will take reasonable steps appropriate to the circumstances to ensure that the information is handled securely and in accordance with applicable contractual, legal and regulatory requirements.

By using services that necessarily involve international service providers, you acknowledge that such processing or transfer may occur.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

provide and administer services;
maintain customer and transaction records;
comply with legal, accounting or regulatory obligations;
resolve disputes;
enforce agreements;
prevent fraud and abuse;
maintain security records; and
protect our legitimate business interests.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to technical limitations and any legal, regulatory, security or legitimate business requirement to retain it.

Backup systems may retain information for a period after information has been deleted from active systems.

15. Your Rights and Choices

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information.

These may include the ability to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of information where there is no legitimate reason for us to retain it;
object to certain processing;
request restriction of certain processing;
withdraw consent where processing is based on consent; and
request information about how your personal information is processed.

Some rights may be subject to legal or contractual limitations.

For example, we may need to retain certain information for accounting, fraud prevention, dispute resolution, security, legal or regulatory purposes.

16. How to Exercise Your Rights

If you wish to make a privacy-related request, please contact FairApex through the official contact or support channels published on FairApex.com.

When handling a request, we may need to verify your identity or account ownership to protect your information against unauthorised disclosure.

We aim to respond to legitimate requests within a reasonable period and in accordance with applicable legal requirements.

17. Cookies

FairApex may use cookies and similar technologies on its website.

Cookies are small files or pieces of information stored on your device that can help a website remember information about your visit.

We may use cookies for purposes such as:

keeping you signed in;
maintaining shopping-cart or session information;
remembering preferences;
improving website functionality;
understanding how visitors use our website;
improving website performance;
maintaining security; and
supporting marketing or advertising activities where applicable.

Some cookies may be provided by third-party services integrated into our website.

You can generally control or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality or availability of parts of our website.

18. Analytics and Advertising

We may use analytics, advertising or similar technologies to understand website usage, improve our services and, where applicable, promote FairApex services.

The specific technologies and third-party providers used may change over time.

Where third-party services are used, those providers may process technical information according to their own privacy policies and applicable contractual arrangements.

We do not represent that every visitor will receive the same cookies, advertisements or tracking technologies.

19. Third-Party Websites

FairApex.com may contain links to websites, applications or services operated by third parties.

If you follow such a link, you are leaving our website and entering a service controlled by another organisation.

Third-party websites have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the applicable privacy policy before providing personal information to a third party.

20. Children’s Privacy

Our services are intended for individuals and businesses capable of entering into legally binding agreements.

We do not knowingly seek to collect personal information from children for purposes unrelated to the provision of our services.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action where required.

21. Fraud Prevention and Automated Processing

We may use automated systems and technical information to detect and prevent:

fraud;
suspicious transactions;
account compromise;
abusive activity;
security threats;
spam;
malicious activity; and
other misuse of our services.

This may involve analysing information associated with an account, order, payment, device, IP address or other technical characteristics.

Where applicable law gives you rights concerning automated decision-making, you may contact us to request information about the relevant processing or raise a concern.

22. Data Breaches and Security Incidents

We maintain procedures intended to identify, investigate and respond to security incidents.

If we determine that a security incident involving personal information requires notification under applicable law, we will take appropriate steps to make any required notifications.

Because security incidents can vary considerably in nature and scope, we do not guarantee that every incident will result in direct notification to every affected individual.

23. Business Transfers

If FairApex or Smart Information Technologies (Pvt) Limited undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Where required, appropriate measures will be taken to protect personal information during such a transfer.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Material changes may also be communicated through our website, customer portal, email or other appropriate means where reasonably necessary.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

25. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way FairApex handles personal information, please contact us through the official contact or support channels provided on FairApex.com.

FairApex
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